How does Wuhan Carnegie effectively communicate and train its employees and communicate more good things? For example, describing and imagining the beautiful future of the company or department to others, and making a future promise to subordinates, such communication can excite and inspire people, and at the same time eliminate the impression that communication is only carried out when performance is poor, so that employees have a strong sense of communication. Have a welcoming attitude.
Pay attention to the flexible use of the two command methods of request and command. Important and urgent matters or the execution of rules and regulations and resolutions must use orders. For general matters that must be executed, opinions and suggestions can be solicited in the form of requests to obtain the support and understanding of employees, but requests may face the risk of being rejected. , supervisors should be prepared for rejection, so requests should be made without fail, but not with too many requests.
Pay attention to the role of appreciation and affirmation. Pay attention to discovering and looking for the shining points in employees' work, and often affirm and appreciate employees' performance and behavior, and they will perform as you expect. It is recommended that as a supervisor, you should affirm at least one or more outstanding aspects of your subordinates' performance every week. After a period of implementation, you will definitely have a new understanding of employees, and employees will also undergo a qualitative change.
. We must realize that praise is more effective than criticism. Only by emphasizing advantages and avoiding shortcomings can we continuously improve and boost morale. Even before criticizing, you should first consider the other person's merits and give appropriate affirmation, at least show that you hope that he will improve, and make it clear that you appreciate him. After criticism, it is best to put forward suggestions and measures to improve his work.
, tell your true feelings. Good communication requires sincerity from both parties. Only by telling your true feelings can you gain true understanding and achieve good results.
, Exchange open-ended questions. Questions in communication should be open-ended, avoid multiple-choice questions, and be presented in the form of discussion, which allows employees to truly express their feelings and obtain real answers.
Repeat what the other person said. Appropriately repeating the other party's words about the important questions raised by the other party or the results formed can not only enhance your own understanding and show respect for the other party, but also strengthen the questions and results, stimulate the other party's interest in the conversation, and gain a wider range of opinions. information.
, express your understanding. Expressing your own understanding of the other party's views can not only verify the accuracy of your understanding, but also deepen the other party's impression. This method will be very effective when the other party makes a commitment
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Consultant Mr. Xu
Wuhan Carnegie Education
Address Yunhe Building, Yuemachang, Wuchang District, Wuhan City Floor
Wuhan Carnegie provides training on how to effectively communicate with employees